He's chatted live support (I even watched him do this) multiple times and they never seem to know how to answer his question. The problem is that he has played many Poker games with his own money since signing up & the 'Locked Funds' haven't moved. The Poker bonus instead showed up as 'Locked Funds' & it was explained to him that he had to play with his own money & wager a certain amount until he met the rollover, & that as he played the 'Locked Funds' would begin unlocking proportionately to the amount he wagered.
He signed up for the 300% Poker & Casino Welcome Bonus & was immediately credited with the Casino portion of funds, but not the Poker bonus. I've been with Ignition for awhile but my friend recently made an account after I told him about it.
